technical support - Wenzhou ELEMOTION Automation Technology Co., Ltd.

Service Programs

Pre-sale Service:

Equipment model selection.

According to the special requirements of customers, personalized customized products.

Train technicians for customers free of charge.

Free professional technical engineers to plan the site on site and design the best process and plan.

Acceptance of the product.

Assist the client in drafting the construction plan.

Medium-sales Services:

ELEMOTION have the trained team to follow your orders methodically to guarantee the products can be finished on time with high quality.

After-sales Service

One Year Warranty,As long as there is a non-human fault in a year,free re-placement parts.

Parts Replacement,Don't worry about the parts damaged or not sold after the machine is sold.we have a field factory with hundreds of employees to serve you.

Engineer Assignment,Lifelong maintenance,If your equipment breaks down,we will arrange engineers to repair it.

Online Instruction,We open online services,as long as your equipment failure,our engineers will be the first time for a one-to-one troubles hooting.

Feedback Survey,The engineer is required to bring a questionnaire to fill in the satisfaction with the engineer and the use of the equipment.

List of Configurations

Name	Supplier	Origin	Remarks
Touch Panel	Siemens	Germany	Customized
Pneumatic Components	Airtac	Taiwan	Non-standard parts
	SMC	Japan	Standard parts
Blow-off valve	SMC	Japan	SY5120-5DZD-01
Outer cam bearing	UK	Japan	5203
Inner cam bearing	THK	Derivatives	CF12-1-AB
Complete Cams	Raw Steel (Lifetime Warranty)	Japan	Raw steel
Frequency-controlled motors	Fuji	Japan	Driving method frequency conversion motor
Oil-free lubricated bearings	Igus	Germany	Standard parts
Open Cavity Bearings	Igus	Germany	Standard parts
Open Clamp Bearings	Igus	Germany	Standard parts
Open Clip Roller	Igus	Germany	Standard parts
Pocket cam bearings	Igus	Germany	Standard parts
Industrial Bearing Sleeves	Igus	Germany	Standard parts
Linear Bearings	Igus	Germany	Standard parts
Center Bearings	FAG	Germany	6009/6011
Outer Center Bearings	Timken	United States of America	32206
Reducer	Imported	Italy	TCM050.0649H-HTC
Mainframe Reducer	Guomao	National Excellence	MTNA67-Y1.1-4P-22.39-M1-A-0°Ф40

Food industry	Pharmaceutical industry	Daily chemical industry
Sauce weighing and packaging line	Aseptic vacuum packaging line	Granules automatic packaging line